Stephen,

I am writing to thank you and your team personally for the excellent job you did waterproofing my client’s home recently.  From the initial meeting and quote to the time the crew drove away down the street, it was a pleasure working with you.

Working for Zebrano, an Executive Concierge company in Toronto, I deal regularly with many different suppliers on behalf of my clients.  One of the things that sets The Waterproofer apart is the extremely high level of communication and collaborative working.  You genuinely care about having happy customers.  My clients were very happy with the way your staff went about their jobs, and even commented to me about how tidy the site was left at the end of each evening.  In fact, their neighbours also commented to me that the staff tidied up the street at the end of each night – these things really do make a difference!

Most importantly, I was impressed with the quality of the waterproofing.  I visited the job site frequently and always found the crew working incredibly hard, and the work was delivered exactly as you described it in the quote.  Your crew were true professionals and, in my opinion, went ‘above and beyond’ on several occasions to ensure client satisfaction.  In addition, I was impressed at the quality and quantity of the materials your crew were using – they did not skimp on anything.

My clients have already commented that their basement feels drier (after only 3 days), and the fact that the waterproofing has been professionally completed with a 25 year warranty gives them peace of mind.  Having project managed this task for them, I am very happy to have brought in The Waterproofer, because I know that the job has been done to the highest standard.

Zebrano has very strict criteria about which suppliers are appointed “Preferred Suppliers” and we are very happy to be working with The Waterproofer on this basis.  We highly recommend The Waterproofer and will be contacting you immediately when any waterproofing issues are suspected for any of our other clients.

Yours sincerely,

Kim Cheston
Household Manager
www.zebrano.com